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A dogged determination to develop their business led a Binfield-based company to seek support from the Berkshire Growth Hub.
Exclusively Dogs uses behaviour training to teach people how to have a better relationship with their pets. Owners Rob and Katy Munro combined long careers in animal welfare with a desire to also help humans when they set up the business four years ago.
Training focusses on a toolkit that clients take away with them to practice bonding with their pets at home, whether they have a puppy, a rescue animal or an older dog.
The company first approached the Berkshire Growth Hub as they wanted to learn from the wider business community. From October 2017 to January 2018, Business Champion Martin Hall supported them through a tailored, 12 hour, High Growth programme that included 1 to 1 meetings and access to the Growth Hub’s specialist advice clinics and masterclasses. All of the Growth Hub’s services are fully funded and are provided at no cost to clients.
Rob Munro, Director and Canine Behaviour Trainer explains: “Katy and I read a lot of business books, but we needed human contact, someone we could approach, speak to and receive reassurance. It’s a bit like our puppy classes, where our owners learn through us but also by talking to other owners.”
“When we got accepted on to the High Growth Programme, it was just a massive relief to talk to someone. We’ve trusted everyone we’ve spoken to through the Growth Hub.”
Rob and Katy found the Growth Hub’s Design Thinking Masterclass particularly beneficial and now have a much better understanding of their client base.
Rob explains: “Every meeting with Martin, every 1-1 advice session has impacted our business and changed the way we think about our business and future plans.”
So what next for Exclusively Dogs?
Katy says: “After support from the Growth Hub, we are reconfiguring the business and changing direction. We now offer an Agility Foundation Course where dogs and their owners complete an obstacle course together to help them to bond. The owners have fun and it challenges their pets both mentally and physically, enriching their lives.”
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